Refund and Return Policy

Last updated: July 13, 2026

For purposes of this Policy, “Sniff & Shift,” “Sniff and Shift,” “Sniff & Shift LLC,” “Sniff and Shift LLC,” “Company,” “we,” “us,” and “our” all refer to Sniff & Shift LLC, including its website, online store, authorized representatives, and business operations, as applicable.

General 30-Day Return Policy

Unless a product is identified below as non-returnable or subject to a separate manufacturer policy, Sniff & Shift LLC offers a 30-day return period. You must request a return within thirty (30) days after receiving your order.

To qualify for a return, the item must:

• Be in the same condition in which it was received;

• Be unworn, unused, and undamaged;

• Include all original tags, accessories, manuals, and components;

• Be returned in its original packaging; and

• Be accompanied by a receipt or other acceptable proof of purchase.

Meeting these requirements does not automatically guarantee approval. All returns are subject to review and authorization by Sniff & Shift LLC.

Starting a Return

To request a return, contact:

Email: support@sniffandshift.com
Phone: (267) 883-4431

Please include your order number, the item being returned, and the reason for the return.

If your return is approved, we will provide instructions explaining where and how the item must be returned. When applicable, we may provide a return shipping label. Return shipping requirements may vary by product, supplier, manufacturer, and reason for return.

Do not send a product back without first obtaining return authorization. Items returned without prior approval may be refused, returned to the sender, or deemed ineligible for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us immediately if:

• An item arrives damaged;

• An item appears defective;

• You receive the wrong product;

• An item or component is missing; or

• Your order is materially different from what you purchased.

Please provide your order number, a description of the issue, and clear photographs or video when requested. We will review the information and determine the appropriate resolution, which may include troubleshooting, replacement, store credit, refund, or referral to the manufacturer’s warranty process.

We may require an affected product to be returned for inspection before issuing a refund, credit, or replacement.

Exceptions and Non-Returnable Items

Certain products cannot be returned because of health, safety, sanitation, regulatory, or resale concerns. Non-returnable products include, but are not limited to:

• Pet treats, pet food, chews, supplements, and other consumable animal products;

• Perishable goods;

• Custom, personalized, or special-order products;

• Personal-care or hygiene-sensitive products;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards; and

• Final-sale or clearance products where identified as such at the time of purchase.

Pet Treats and Food Products

Pet treats and food products are not eligible for return, including products that remain sealed or unopened. Once food products have been shipped to a customer, they cannot be safely placed back into inventory or resold due to health, safety, quality-control, and contamination concerns.

If Sniff & Shift determines that it made an error or that a product may be defective, damaged, or otherwise unsuitable, we may request photographs, packaging information, lot information, or return of the product for inspection before issuing a refund, replacement, or store credit.

Nothing in this section limits any non-waivable rights available to a customer under applicable law.

Exchanges

We do not guarantee direct product-for-product exchanges.

The fastest way to obtain a different product is generally to request a return of the original eligible item. Once the return has been approved, you may place a separate order for the replacement item.

Any replacement issued for a damaged, defective, or incorrect item remains subject to product availability and the applicable manufacturer or supplier policy.

Refunds

We will notify you after an authorized return has been received and inspected. We will then inform you whether the refund has been approved, denied, reduced, or otherwise adjusted.

If approved, the refund will generally be issued to the original payment method within ten (10) business days. Your bank, credit-card issuer, payment processor, or other financial institution may require additional time to post the refund.

Original shipping charges, expedited shipping charges, return shipping expenses, refusal fees, and other non-product charges are generally non-refundable unless otherwise required by law or unless the return resulted from an error by Sniff & Shift.

If more than fifteen (15) business days have passed since we notified you that a refund was approved, contact us at support@sniffandshift.com or (267) 883-4431.

European Union and Other Mandatory Consumer Rights

Where applicable, customers receiving merchandise in the European Union may have a statutory right to cancel an eligible online purchase within fourteen (14) days after delivery without providing a reason.

The customer may be responsible for the direct cost of returning the item unless otherwise required by law or agreed to by Sniff & Shift.

The statutory cooling-off right may not apply to certain products, including:

• Goods that are liable to deteriorate or expire rapidly;

• Certain perishable food products;

• Custom-made or clearly personalized products; and

• Sealed products that are not suitable for return for health or hygiene reasons after the seal has been broken.

Mandatory consumer protections, legal guarantees, and other rights that cannot legally be excluded or limited remain unaffected by this policy.

E-Collar Technologies Remote Training Products

The following provisions apply to remote training collars, electronic containment systems, bark collars, replacement parts, chargers, collar straps, contact points, accessories, and other products manufactured, fulfilled, warranted, inspected, or serviced by E-Collar Technologies, Inc. This includes, without limitation, products sold under the Mini Educator, Micro Educator, Easy Educator, Pro Educator, The Boss, Upland, FOB Educator, AI Series, and Barkless Pro product lines.

These products may be fulfilled and shipped directly by E-Collar Technologies on behalf of Sniff & Shift LLC. Because E-Collar Technologies controls fulfillment, inspection, technical support, warranty service, return authorization, and certain refund decisions, the following product-specific terms apply.

Where these terms conflict with the general return terms above, these E-Collar Technologies terms control to the extent permitted by applicable law.

1. Return-Request Period

A return request for an E-Collar Technologies product should be submitted within sixty (60) days from the original date of purchase.

The manufacturer’s publicly posted 60-day return policy is expressly written for purchases made directly through E-Collar Technologies. Therefore, returns for products purchased from Sniff & Shift remain subject to:

• The manufacturer’s applicable dealer or dropship policies;

• Authorization from E-Collar Technologies;

• The condition of the product;

• The reason for the return; and

• Any applicable product-listing terms in effect when the order was placed.

Submitting a request within sixty (60) days does not guarantee that the return will be approved.

After the applicable return period expires, defects and malfunctions will generally be handled through the manufacturer’s warranty process rather than as a standard return, subject to any rights that cannot legally be waived.

2. Starting an E-Collar Technologies Return

All E-Collar Technologies returns require advance authorization.

To begin a request, contact Sniff & Shift at support@sniffandshift.com or (267) 883-4431 and provide:

• Your Sniff & Shift order number;

• The product name and model;

• The approximate purchase and delivery dates;

• The product’s serial number, when available;

• A detailed explanation of the reason for the return; and

• Photographs or video when requested.

Sniff & Shift will communicate with E-Collar Technologies or direct you to the appropriate manufacturer support process.

Once approved, you may receive a return-authorization form, case number, shipping instructions, and the address of the appropriate manufacturer returns department. Any required form or case information must be included with the return.

E-Collar Technologies products must not be returned to Sniff & Shift unless we expressly instruct you to do so. Products shipped to an unauthorized address, returned without approval, or returned without required documentation may be refused or returned to the sender at the customer’s expense.

3. Product Condition and Required Components

Unless the return concerns a verified defect or shipping damage, an E-Collar Technologies product must be returned in substantially the same condition in which it was received.

The return must include all applicable:

• Transmitters;

• Receivers;

• Collar straps;

• Chargers and charging cables;

• Contact points;

• Accessories;

• Manuals;

• Cases;

• Packaging; and

• Promotional or bundled items.

Missing, damaged, substituted, modified, or incomplete components may result in the return being denied or the refund being reduced by the value of the missing or damaged items.

4. Return Shipping and Risk of Loss

Unless otherwise stated in writing, return shipping for E-Collar Technologies products is the customer’s responsibility.

We strongly recommend using a trackable and insured shipping service. Retain the shipping receipt and tracking number until the matter has been fully resolved.

To the fullest extent permitted by law, neither Sniff & Shift LLC nor E-Collar Technologies is responsible for a return package that is lost, stolen, delayed, misdirected, or damaged while in return transit.

Original outbound shipping charges, expedited shipping charges, return shipping costs, insurance costs, customs charges, and similar expenses are non-refundable unless otherwise required by law or unless the return resulted from a verified fulfillment error.

5. Inspection and Refund Processing

Refunds for E-Collar Technologies products are not issued until the authorized return has been received, inspected, and approved by the manufacturer or other designated returns department.

Refund processing generally takes approximately one to two weeks after the return is delivered to the proper returns department. Additional time may be required for inspection, communication between the manufacturer and Sniff & Shift, and processing by the customer’s bank or payment provider.

A product’s delivery to the return facility does not guarantee approval of a refund.

Any approved refund may be reduced by applicable:

• Missing-component charges;

• Damage deductions;

• Shipping costs;

• Refusal fees;

• Restocking or processing charges authorized under the applicable manufacturer policy; or

• Other amounts permitted by law and disclosed under the applicable product terms.

6. Manufacturer’s Warranty

E-Collar Technologies warranties are administered and decided by E-Collar Technologies, Inc., not by Sniff & Shift LLC.

According to the manufacturer’s currently published warranty information:

• E-Collar Technologies remote dog-training systems generally include a two-year manufacturer’s warranty.

• Barkless Pro products and accessories generally include a one-year manufacturer’s warranty.

Warranty periods, eligibility, exclusions, and available remedies may differ by product and may be changed by the manufacturer.

If an E-Collar Technologies representative determines that an item is defective and covered by warranty, the manufacturer may provide a replacement component and instructions for returning the defective component.

To begin a warranty claim, use the Warranty and Product Support process available on the official E-Collar Technologies website or contact E-Collar Technologies technical support at:

Phone: (260) 357-0051
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays

The manufacturer may request:

• The product model;

• A detailed description of the issue;

• The serial number of the affected component;

• Proof of purchase;

• Photographs or video;

• Troubleshooting information; and

• The customer’s name, address, telephone number, and email address.

Sniff & Shift may assist by directing a customer to the appropriate support channel. However, all warranty eligibility decisions, technical findings, repair decisions, replacements, and manufacturer-issued remedies are determined by E-Collar Technologies.

7. Items and Damage Not Covered by Warranty

Manufacturer warranty coverage generally does not include:

• Misuse or abuse;

• Improper operation;

• Improper maintenance;

• Unauthorized modifications or repairs;

• Normal wear and tear;

• Cosmetic damage that does not affect operation;

• Lost or stolen products;

• Altered, removed, or unreadable serial numbers;

• Damage caused by improper charging equipment; or

• Damage caused by an animal.

Animal-related damage includes chewing, biting, crushing, tearing, or other destruction of a transmitter, receiver, strap, charger, contact point, accessory, or related component.

Items damaged under these circumstances may also be ineligible for return, refund, replacement, or store credit.

8. Order Cancellations, Changes, and Refused Deliveries

E-Collar Technologies orders may enter the manufacturer’s fulfillment system immediately after they are placed. As a result, an order may not be canceled or modified after submission.

This includes requests to change:

• The product model;

• Quantity;

• Color;

• Accessories;

• Recipient;

• Shipping address; or

• Shipping method.

If the product has already entered processing or has shipped, the customer may be required to receive the product and request an authorized return.

Refusing delivery does not automatically cancel the order. Packages that are refused, abandoned, rejected, or returned as undeliverable may be subject to shipping costs, return charges, refusal fees, address-correction fees, or other carrier and manufacturer charges. Any permitted charges may be deducted from the customer’s refund.

9. Non-Returnable E-Collar Technologies Products

The following may be ineligible for return or refund:

• Products returned outside the applicable return period;

• Products returned without authorization;

• Products damaged by an animal;

• Products damaged through misuse or improper maintenance;

• Lost or stolen products;

• Products with removed, altered, or unreadable serial numbers;

• Products missing material components;

• Products modified or repaired without authorization;

• Products designated as final sale; and

• Products otherwise excluded by the applicable manufacturer, dealer, dropship, or product-listing terms.

Where applicable, a non-returnable item may still qualify for manufacturer warranty service.

10. Questions and Support

For questions concerning an E-Collar Technologies order placed through Sniff & Shift, contact:

Sniff & Shift LLC
Email: support@sniffandshift.com
Phone: (267) 883-4431

For technical troubleshooting, warranty claims, manufacturer support, or product-operation questions, contact:

E-Collar Technologies, Inc.
Phone: (260) 357-0051

11. Manufacturer Policies, Determinations, and Dispute Procedures

Sniff & Shift LLC is an independent retailer of E-Collar Technologies products and does not manufacture, inspect, repair, or directly administer the manufacturer’s warranty for these products.

All E-Collar Technologies returns, cancellations, inspections, warranty claims, defect determinations, replacement decisions, repair decisions, refund authorizations, and related remedies are subject to the manufacturer’s applicable policies, procedures, eligibility requirements, product listings, dealer terms, dropship terms, and written determinations.

The applicable manufacturer terms may include policies published on the official E-Collar Technologies website, terms displayed on an individual product listing, instructions provided with the product, written communications from E-Collar Technologies, and separate dealer or dropship requirements applicable to Sniff & Shift.

If this policy conflicts with an applicable E-Collar Technologies requirement, the manufacturer’s applicable requirement will control with respect to the E-Collar Technologies product, but only to the extent permitted by law. Sniff & Shift will generally defer to and implement the manufacturer’s final inspection findings, warranty decisions, return determinations, and authorized remedies.

As a result, circumstances may arise in which:

• A return takes longer than anticipated;

• Additional information or troubleshooting is required;

• The manufacturer denies or limits a requested return;

• A refund is reduced because of product condition or missing components;

• A warranty claim is approved instead of a refund;

• The manufacturer requires a replacement or repair instead of a refund; or

• Sniff & Shift is unable to provide a remedy beyond the remedy authorized by the manufacturer.

Where E-Collar Technologies requires escalation, internal review, mediation, arbitration, or another dispute-resolution process under its agreement with Sniff & Shift, Sniff & Shift may defer a final decision until that process has concluded. This provision does not independently require a customer to arbitrate directly with E-Collar Technologies unless the customer separately agrees to such a requirement or it is otherwise legally applicable to the transaction.

Manufacturer policies may be revised periodically. The policies and product terms legally applicable to the order or claim will control. A later policy revision will not retroactively reduce a customer’s non-waivable legal rights.

Nothing in this section or elsewhere in this policy excludes, limits, or waives any warranty, remedy, consumer protection, or other right that cannot legally be excluded, limited, or waived under applicable law.