Frequently Asked Questions

We craft small-batch, freeze-dried and air-dried treats in Malvern, PA, and many are made with 100% single-source protein — one ingredient, nothing else. We’re family-owned and source from Pennsylvania farms whenever possible for peak freshness. No fillers, no preservatives, no junk.

Yes. Our treats are made in small batches right here in Malvern, Pennsylvania, and we source ingredients from PA farms whenever we can.

Both! Browse our Co-Pilot Dog Collection, our Feline Fuel Cat Collection, or Shared Favorites that both enjoy.

Treats are meant to complement a complete diet, not replace it. See our Feeding Guide for portion guidance by size, and always keep fresh water available. When in doubt, ask your vet.

Store in a cool, dry place and reseal the bag after opening. Freeze-dried treats are shelf-stable and long-lasting thanks to the freeze-drying process — no refrigeration needed.

Beef Liver, Beef Heart, and Blue-Lipped Mussels are longtime favorites, and our Cheddar Cheese Bites, Pup-Ornaut Dog Ice Cream, and Minnows are climbing fast. Not sure where to start? A sample pack is a great first ride.

Yes — free standard shipping on all U.S. orders over $50. Orders under $50 are charged standard shipping calculated at checkout.

Orders are processed in 1–3 business days, and standard shipping typically takes 3–7 business days depending on your location. We ship via USPS, UPS, and FedEx.

Not at this time — we currently ship within the United States only. International orders will be canceled and refunded in full.

Contact us within 24 hours of ordering at support@sniffandshift.com and we’ll do our best. Once an order has been processed or shipped, it can’t be changed or canceled.

First check with neighbors and around your property, then contact the carrier directly to file a claim. Once a carrier confirms delivery, we’re unable to take responsibility for lost or stolen packages — but reach out and we’ll help however we can.

Spend more, unlock more — automatically at checkout, no code needed: free poop bags at $10, free shipping at $50, a free Tire Stack Poop Bag Holder at $80, and a free Dog Tire Toy at $100 (Small), $150 (Medium), or $200 (Large). Gifts add themselves to your cart as you cross each threshold.

New here? Sign up for our email list (look for the “Join the Pack” popup) and we’ll send you 10% off your first order.

Absolutely. Choose Subscribe & Save on eligible products for a discount and treats on repeat — pause, skip, or cancel anytime from your account.

Modified Monthly is our performance treat box — a customizable monthly delivery of treats tailored to your dog. Think of it as a curated pit stop that shows up at your door.

Log in to your account to manage, skip, or cancel anytime. Questions? Email support@sniffandshift.com.

For health and safety reasons, pet treats and food are non-returnable — even if sealed — because consumables can’t be safely restocked. That said, if something arrived wrong or damaged, we’ll make it right (see below).

Contact us right away at support@sniffandshift.com or (267) 883-4431 with your order number, a description, and a photo or video. We’ll review and sort out a replacement, store credit, or refund.

Non-consumable items (like merch) have a 30-day return window — unused, in original packaging, with proof of purchase, and subject to authorization. Request a return before shipping anything back. Approved refunds go to your original payment method within about 10 business days.

E-Collar Technologies products ship directly from the manufacturer and follow their policies: a 60-day return-request window (subject to authorization) and a manufacturer warranty (generally 2 years; 1 year on Barkless Pro). Start any request with us at support@sniffandshift.com and we’ll route it. Technical support: E-Collar Technologies at (260) 357-0051.

Yes! We’d love to get our treats on your shelves. See our Wholesale page for pricing, minimums, and the application. Initial stocking orders start at $300; recurring orders at $150.

Check Where to Find Us for markets and events, and explore our Dog-Friendly Adventure Map for pet-friendly spots near you.

Yes — we carry E-Collar Technologies remote training systems and accessories in our Training Gear collection. These ship directly from the manufacturer.

It’s our companion app for dog adventures — care sync, event planning, and more. Meet the app or grab the TestFlight beta.

Email support@sniffandshift.com, call (267) 883-4431, or use the chat button in the corner of any page. Mailing address: Sniff and Shift LLC, PO Box 126, Devault, PA 19432.